Thank you for purchasing your camera from our shop Nannycameraskenya.com. It’s our outmost desire to resolve any issues that you might have after purchasing one of our products. Our return policy outlines the terms and conditions for requesting a return/exchange or refund for products purchased from Nanny Cameras Kenya as follows.

Eligibility for Return or Refund:

  1. Manufacturer defects: A customer can return such products for exchange or a refund within 3 days after purchase.
  2. Prompt Communication: Customers must inform us within 3 days from the delivery date to be eligible for a refund, return or exchange.
  3. Prompt Return: The product must returned to our physical offices within 3 days to be eligible for a refund or exchange.
  4. Product Analysis: We shall assess the product returned by examining whether the product indeed was defective directly from the manufacturer. Such analysis will determine our further actions to either replace or refund the customer. 
  5. Delivery Costs: Any replaced product shall be collected from our shop. Any delivery if needed, delivery costs shall be borne by the buyer. 
  6. Negligence: Improper use of the product that was working fine at the time of purchase, or damages caused by mishandling of the products such as from falls resulting to damaged products is not eligible for replacements or refunds.
  7. Packaging: The product to be returned/exchanged must be in its original packaging and all the accessories fully intact.
  8. Services: Product Installations services are non-refundable
  9. Exchange After Initial Return: No other exchange shall be allowed after the customer has been given an exchange of such returns. 

Refund Process

  1. Reach out to our sales through the email: sales@nannycameraskenya.com or through our customer care mobile 0702560315/0700443296
  2. Provide the original receipt issued/or phone number used to purchase the products. Detail the problem of the product through the email or explanation to our sales agents. 
  3. Our sales support team will verify the details provided and ascertain the eligibility of a refund or return 

Return Shipping:

  1. It’s the sole responsibility of the customer to cater for the return shipping costs.
  2. Nanny Cameras Kenya is not liable for any damages during the returns of products
  3. We can offer to give advice on the more reliable couriers to avoid losses or damage of goods on transit

Refund Process:

  1. Confirmed Eligibility for a Refund: Once the refund is approved, the refund process begins 
  2. Payment Procedure: Unless in unavoidable circumstances, refunds will be paid out using the original payment method.
  3. Refunds Processing time: Kindly allow up to 5 business days for the refund to reflect in your account.

Note:

  • All shipping costs including packaging if need be will be borne by the buyer and such shipping costs are non-refundable.
  • Delivery times may vary based on the location of the item being returned to. 
  • Use courier companies with a track record for safety and assurance 

Contact Information:

Reach out to us in case you have any challenges or need further clarifications.  0702560315/0700443296

Kindly keep checking this Refund Policy as it is subject to change from time to time. 

We strive to resolve all issues amicably and we trust that we shall give the best of the best customer support.